How do I place an order?

To place an order click on the product that you wish to purchase and click 'Add to Basket', the product will then appear in your basket in the top right hand corner. You can add and remove products from here up until you purchase them. If something is out of stock, why not 'Join The Waiting List', this way you will be informed by email when it is back in stock again.

What communication will I receive after placing my order?

Once you have placed your order you will see an on screen order summary and will receive an acknowledgement of your order via email. Once your order has been dispatched you will receive a 2nd email that contains your tracking number.

Can I change my order?

Once you have submitted your order we are unfortunately unable to amend it.

Can I cancel my order?

We are unable to cancel any orders once they have been placed. Please refer to our Returns Policy if you no longer require your order.

What if something is out of stock?

All items are subject to availablility, unfortunately during busy periods there may be items that are out of stock. Why not 'Join The Waiting List' to receive a notification email when they are back in stock!

I have forgotten my password or my new password does not work, how can I request a new one?

On the login screen you can select 'Forgotten Password'. Please enter the email address that you have your account set up with and await an automated email with your new password inside. Please do not copy and paste this password. The password must be manually entered in order to work. You can of course change your password at any time under 'My Account'. If you are still having difficulties, please do not hesitate to contact us at store@illamasqua.com

Can I change information that is stored in my account?

Yes, to change any information in 'My Account' login and click on the area that you wish to change and amend accordingly.